BrilloBuy Return and Refund Policy

At BrilloBuy, your satisfaction is our priority. If you're not completely happy with your purchase, our return and refund policy is designed to be straightforward and fair. This policy applies to all orders placed on BrilloBuy.com and aligns with your rights as a consumer, including your right of withdrawal.

1. Overview

This Return and Refund Policy is part of our broader Terms and Conditions and should be reviewed alongside our Privacy Policy and Shipping Policy. By purchasing from BrilloBuy.com, you agree to the terms outlined below.

2. Return Eligibility

2.1 Return Window

You may return most items within 30 days of receiving them. After 30 days, unfortunately, we cannot offer a refund or exchange.

2.2 Right of Withdrawal

You have the right to cancel your order within 14 days of receiving your item without providing a reason. To exercise this right, contact us via:

 

2.3 Condition of Returned Items

To qualify for a full refund, returned items must be:

  • In original condition

  • Unused and in original packaging

  • Free of damage or signs of wear

  • Returned with all accessories, manuals, and documentation

2.4 Non-Returnable Items

We cannot accept returns for:

  • Customized or personalized items

  • Products marked “Final Sale”
    Not sure if your item is eligible? Reach out to our support team for clarification.

3. How to Return an Item

3.1 Start a Return

Contact us with your order number, contact details, and reason for return:

3.2 Return Address

Please send returns to:
2242 N 24th St, Phoenix, Arizona 85008, United States

3.3 Packaging Requirements

  • Use original packaging if possible

  • Secure items to prevent damage during shipping

  • Include all components and accessories

3.4 Return Shipping Costs

  • If we made a mistake (e.g., wrong or defective item), we’ll cover return shipping

  • For all other returns, you’re responsible for shipping costs
    We recommend using a trackable shipping method and purchasing insurance for valuable items.

4. Refunds

4.1 Method of Refund

All refunds will be issued to the original payment method. We do not offer store credit as a refund option.

4.2 Processing Time

Once your return is received and inspected:

  • We will process your refund within 3–5 business days

  • Your bank or payment provider may require extra time to post the refund

4.3 Full Refunds

You may receive a full refund, including applicable taxes and shipping fees, if:

  • Your return is made within the 30-day window

  • The product is unused and in its original condition

4.4 Partial Refunds

We may issue partial refunds for:

  • Used or damaged items

  • Items missing original packaging or components

5. Exchanges

We currently do not offer direct exchanges. To exchange an item:

  • Complete the return process for the original item

  • Place a new order for the item you want

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your product arrives damaged, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no cost to you.

6.2 Defective Items

If your item is defective, notify us within the 30-day window. We’ll send a prepaid return label and either refund or replace the item.

7. Late or Missing Refunds

If your refund hasn't appeared:

  • Check your bank account or credit card statement

  • Contact your bank or card provider

  • Still no refund? Reach out to us at support@brillobuy.com

8. Gifts

If the item was marked as a gift, the refund will be processed back to the original purchaser’s payment method. We do not offer refunds in the form of store credit.

9. Special Cases

9.1 Bulk Orders

If you ordered 5 or more units of the same product, please contact us before initiating a return.

9.2 Customized Products

Personalized or custom-made items are non-returnable, unless they arrive damaged or defective.

9.3 Promotional Bundles

Items bought as part of a bundle or promotion may have special return conditions. Contact our support team if you’re unsure.

10. Restocking Fees

We do not charge restocking fees for eligible returns made within the 30-day return window.

11. Contact Us

Have questions or need help with a return?

12. Policy Updates

We may update this policy occasionally. Changes will be posted on this page with the revision date. Updates do not apply retroactively to returns already in process.